Return Policy

• International Sales are FINAL SALE
• Skis & Bindings are FINAL SALE
• Ski Boots are FINAL SALE
• Gloves & Mittens are FINAL SALE
• Headwear & Facewear are FINAL SALE
• Frauenschuh is FINAL SALE
• FUBUKI Boots are FINAL SALE

• Full priced items that arrive back in store more than 14 days from delivery are not eligible for a refund and will be given a store credit.
• Returns will be deducted $15 for return label.
  
• Full Price Items out of store 30 days or more are non-returnable and not eligible for store credit.

• Returns that arrive outside the 14 day window will be deducted a 15% restocking fee.
• Returns that arrive over 30 days from delivery are non-refundable.
• Store credit will be issued to the email used at the time of purchase, and will be valid up to one year from issue date. Store credit can be used online only and cannot be redeemed in store.
• Returns will be deducted $15 for return label.
• NO EXCHANGES: Any sale order placed online and returned will be given a store credit regardless if the customer placed another order.
• Due to the limited availability of our sale items, The Startingate will not hold sale items..

NOTE: ‘DAMAGE’ MAY INCLUDE THE PRESENCE OF ANY FAKE TAN, MAKE UP OR OTHER MARKS AND THE PRESENCE OF THE SMELL OF COSMETICS, PERFUME, DEODORANT, WASHING DETERGENT OR OTHER PRODUCTS/ODORS ON THE GARMENT.