Return Policy

• Headwear & Facewear are FINAL SALE
• Skis and Bindings are FINAL SALE

• Full priced items that arrive back in store more than 14 days from delivery are not eligible for a refund and will be given a store credit.
• Returns will be deducted $15 for return label.
• Fubuki Boot Tall will be deducted $30 for return label.
• Ski Boots will be deducted $35 for return label.
• Full Price Items out of store 30 days or more are non-returnable and not eligible for store credit.

• Returns that arrive outside the 14 day window will be deducted a 15% restocking fee.
• Returns that arrive over 30 days from delivery are non-refundable.
• Store credit will be issued via email in the form of an online gift card that is valid up to one year from issue date. Online gift cards are online only and cannot be redeemed in store.
• Returns will be deducted $15 for return label.  Fubuki Boots will be deducted the amount of the cost of original shipment due to their size.
• NO EXCHANGES: Any sale order placed online and returned will be given a store credit regardless if the customer placed another order.
• Due to the limited availability of our sale items, The Startingate will not hold sale items.

International Sales are FINAL SALE

NOTE: ‘DAMAGE’ MAY INCLUDE THE PRESENCE OF ANY FAKE TAN, MAKE UP OR OTHER MARKS AND THE PRESENCE OF THE SMELL OF COSMETICS, PERFUME, DEODORANT, WASHING DETERGENT OR OTHER PRODUCTS/ODORS ON THE GARMENT.